Refund & Service Policy

• Notice Requirement: You may cancel or reschedule your appointment at no charge up to 24 hours prior to your scheduled start time by replying to your confirmation email or contacting us directly.
• Late Cancellation / Reschedule Fee: Cancellations or reschedules made inside of 24 hours before the scheduled appointment time may incur a $25 fee. This fee will be added to your next service invoice.
• Weather Delays: Reschedules initiated by Morningside due to severe weather, heavy rain, snow, or freezing temperatures are always 100% free of charge. You will be offered the next available slot on our schedule.

• Site Requirements: Clients must ensure the vehicle is accessible. Services that include exterior work: We need access to water and a standard household outlet. Our hoses and cords are long; they just need to be accessible. Interior-only services: We need access to a standard household outlet. No water required. If water or power isn't available when we arrive, we'll work with you to reschedule or switch to interior-only service; no separate call-out fee.
• No-Show / Inaccessible Vehicle: If our technician arrives at the scheduled time and cannot access the vehicle because of a locked gate, the vehicle not being present, or missing keys, the appointment will be treated as a same-day cancellation under Section 1 above. Any applicable drive/distance fee already quoted for the visit still applies.

• Pay Upon Completion: One-off detailing services are paid upon completion of work, except when the shop requires a deposit for that visit. Deposit holds (or charges) apply toward the visit total; the remainder is collected via a normal checkout link after the job. Cash refunds do not apply to services paid after completion. *Car Care Club membership dues are prepaid at signup (and on each renewal). Club-credit visits do not take a deposit. When a member redeems a credit or uses member pricing for additional services, any remaining balance after the visit is collected via a normal checkout link — never by charging the membership card on file.
• Pre-Paid Services & Memberships: Pre-paid amounts are Car Care Club memberships and, when the shop requires them, visit deposits. Refunds for pre-paid membership dues or unperformed membership details are issued strictly in the form of rollover service credits to your account (subject to the credit cap in our Car Care Club Terms) and are non-refundable in cash.

• No Cash Refunds: We stand behind the quality of our craftsmanship, but we do not offer cash refunds for subjective dissatisfaction.
• 24-Hour Reporting Window: If an area within the scope of your booked package was missed or not cleaned to standard, you must notify Morningside in writing within 24 hours of service completion with photos of the specific area.
• 5-Day Remedy Window: Upon verifying the issue, Morningside will return to your location within 5 business days to touch up and fix the specific area at no additional cost.

Touch-ups and refunds are not provided for conditions outside the scope of the booked service or pre-existing vehicle defects, including:

• Pre-existing damage, paint fading, clear coat failure, torn upholstery, or deep scratches.
• Permanent stains, fabric burns, or material degradation that cannot be removed safely without damaging the vehicle surface.
• Heavy soiling, severe pet hair, mold, or biohazards that were not declared during booking or included in the package selection.
• Expecting results beyond the booked package tier (e.g., expecting a basic maintenance detail to perform deep carpet stain extraction handled by an intensive restoration package).

To report a service issue, request a touch-up, or ask questions regarding billing:

• Email: keegan@morningsideautodetailing.com
• Phone: (508) 258-9769