Car Care Club Membership Terms

The Car Care Club is a recurring detailing membership program. Each active plan (Care Club or Full Care Club) entitles the member to one (1) recurring maintenance detailing visit per billing cycle at a discounted rate, along with exclusive member benefits detailed below. Care Club members choose Interior or Exterior Refresh for each redemption; Full Care Club covers both Interior and Exterior Refresh in a single visit.

• Recurring Billing: Members are billed automatically at sign-up and at the beginning of each recurring billing period using the payment method on file via Stripe. New memberships carry a 2-month minimum term; see §8.
• Discounted Rate: Membership dues are priced at a discount off the standard Refresh rate for the selected plan and vehicle size class (currently 10% for Care Club and 15% for Full Care Club). The live rates are published in the Club materials on this site and may be updated from time to time. The period price locked at signup never changes for the life of that membership. Additional Refresh services on the enrolled vehicle receive a separate 10% member discount.
• Payment Confirmation: Service credits for a billing cycle are unlocked and credited only after the payment for that cycle has been successfully processed and confirmed. Past-due accounts or declined charges will pause credit issuance until payment is settled.
• Exclusions: Standard membership dues cover the base detailing service package. Applicable taxes or tolls are calculated at booking and billed separately per visit. Travel fees are waived for Car Care Club members.

New members may upgrade their very first service visit from a standard Refresh detail to an intensive Reset detail for a flat $50 fee added to their first invoice. Care Club upgrades the side redeemed on that visit; Full Care Club upgrades the combined Interior + Exterior visit. This upgrade offer is strictly limited to the first visit upon initial enrollment and cannot be applied retroactively. The fee shown at checkout is the fee that applies.

• Every fourth (4th) completed visit automatically upgrades from a standard Refresh to the full Reset detail at no additional charge.
• What Counts as a Visit: Any completed visit on your enrolled vehicle counts toward the four-visit counter, whether it was covered by your recurring membership credit or booked and paid for at the member discount. Visits on a vehicle that is not on your membership do not count, because memberships are per-vehicle.
• The visit counter increments only upon completion of a service appointment.
• Skipped, cancelled, or forfeited visits do not count toward the four-visit counter.

If a member skips or is unable to schedule a detail within an active billing period, the visit rolls over as a service credit on their account:

• Billing Continuance: Recurring billing continues on schedule regardless of whether a visit was completed during that cycle. Unscheduled visits do not pause or delay billing.
• Maximum 2-Credit Limit (FIFO): Members may hold a maximum of 2 active rollover credits on their account at any given time. If another credit is earned while the account is already at the cap, the new credit is issued and the oldest unused credit is permanently dropped (First-In, First-Out), keeping the account at the published cap.
• Redemption Order: Credits are redeemed oldest first. Your Garage lists each credit you hold, the date it was earned, and the date it expires, so you can always see which credit will be used next.
• Credit Value & Usage: Rollover credits may be applied toward additional Morningside services, add-ons, or extra vehicle visits at their cash value equivalent.
• No Cash Value: Rollover credits are non-transferable, hold no cash redemption value outside of Morningside services, and cannot be refunded in cash.

• Self-Booking: Members are responsible for scheduling their recurring visits via the Morningside online booking portal or by contacting us directly.
• Workspace & Utilities: Members must provide a safe, off-street workspace (private driveway or parking lot). Services that include exterior work: We need access to water and a standard household outlet. Our hoses and cords are long; they just need to be accessible. Interior-only services: We need access to a standard household outlet. No water required.
• 24-Hour Reschedule Notice: Rescheduling or cancelling an individual visit requires at least 24 hours notice. Cancellations inside 24 hours, or a no-show (locked gate, vehicle not present, or missing keys), may result in a $25 fee or forfeiture of that visit's credit at Morningside's discretion. Missing water or power is not billed as a no-show; we'll reschedule or switch to interior-only service.

Membership rates are tied directly to the vehicle size class registered at sign-up (Sedan / Coupe, Small SUV / Crossover, Truck / Larger SUV, or Minivan). The period price locked at signup never changes for the life of that membership, even if catalog rates or vehicle size on file change later.

• 2-Period Minimum Term: New memberships require 2 successful paid billing periods before cancellation can end dues. Members may request cancellation at any time. If cancellation is requested before that minimum, there is no immediate shortfall charge — recurring dues continue on the member's locked cadence through the second paid period, then the membership ends at that period's end. After the minimum, cancellation takes effect at the end of the current paid billing period. The period price locked at signup never changes for the life of the membership. Plan type (Care Club vs Full Care Club) cannot be changed after join; a new plan may only be started after the prior membership on that vehicle has fully ended.
• Billing Cadence Changes: Members may change billing cadence (every 1, 2, or 3 months) at most once per paid billing period from My Garage. The locked period price does not change. Cadence changes apply to future renewals and require fresh consent.
• Cancellation: Members may cancel through their Garage or Join Club page, or by contacting Morningside. Payment methods are updated only via Stripe's hosted page (Update card on file). Cancellation never charges a one-off shortfall fee. Account deletion is blocked while the 2-period minimum is still unpaid.
• Perks & Credit Window Before Renewal: Members retain full access to membership discounts, benefits, and active rollover credits until their current paid billing period ends (the renewal date).
• Lapse & Forfeiture: When the membership officially lapses at the end of the billing period, the subscription expires, and all unused rollover credits and member perks are permanently forfeited. Morningside owes no refunds, payouts, or service credits once a membership lapses.
• Re-subscribing: Re-enrolling or activating a new membership after a lapse does not restore previously forfeited credits unless explicitly approved in writing by Morningside under special circumstances.

Morningside reserves the right to decline or reschedule a membership visit if the vehicle condition or workspace poses a health or safety hazard (e.g., severe mold, biohazards, dangerous weather, or public roadway location). In such instances, the visit value remains as a rollover credit (subject to the 2-credit limit).

For questions regarding your Car Care Club membership, billing statements, or credit balances:

• Email: keegan@morningsideautodetailing.com
• Phone: (508) 258-9769